Maximize Your Investment
CrossRobotics is committed to offering our customers the highest quality services. We believe making a significant automation investment in a technology such as Universal Robot is a key element in creating a competitive manufacturing environment. To support the investment in the Universal Robot technology, CrossRobotics offers support, service & maintenance programs to help our customers maximize this automation investment.
The CrossRobotics Preferred Support Program is a one year service agreement that is renewable on an annual basis. The Preferred support program includes each robot receiving CrossRobotics Support Prep prior to shipment, access to locally stocked spare and replacement parts, discount on spare and replacement parts, preferred response time of 8 business hours or better, and 240 minutes of advanced programing phone/email support per year.
The Gold CrossRobotics Support program is a one year service agreement that is renewable on an annual basis. All Universal Robots enrolled in the Gold CrossRobotics Support program will be visited once per year by a factory trained and authorized technician. During this annual service visit, the technician will review the performance of all operating and mechanical aspects of the Universal Robot, backup and archive all application programs, upload and review the operational log file, and provide a complete service report for each Universal Robot enrolled in the Gold CrossRobotics Support program. Free telephone support between 8 AM and 5 PM EST/EDT M-F is also included in the Gold CrossRobotics Support Program.
The Platinum CrossRobotics Support program is a one year service agreement that is renewable on an annual basis. This program includes all of the features of the Gold CrossRobotics Support program plus access to these additional features 24/7 emergency telephone support, 24hr deployment of support resource for down situations, access to spares parts depot, one-day training program, firmware updates applied during annual service review; and a discount on spare parts (10%).